The Scene
A premium automotive dealership where the customer experience is the brand. Every delivery is a milestone — the moment a customer is most likely to share how it went, if you make it easy.
The Frustration
Most dealerships ask for a Google review and hope. The link gets buried in an email; the moment passes; the review never happens. The team knew their service was strong but had nothing to show for it online.
The Moment
They placed mTap NFC review cards at the delivery and service hand-off. One tap opens the Google review screen on the customer's phone — no link, no friction, no email chain. Every tap also adds the customer to the dealership's Hub.
The Results
3×
Google reviews in 60 days
1 tap
from hand-off to review screen
Same Hub
captures the customer relationship too